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SHIPPING AND REFUND POLICY

                   

Shipping Information
  • Order Processing: Orders are processed within 3 business days after payment has been received.

  • Delivery Time: Once dispatched, delivery typically takes between 3 to 7 business days, depending on your location.

  • Free Shipping: Enjoy free shipping on all orders over R1500.

At Romana, we believe that finding your signature scent is a personal journey. That’s why we give you the chance to decide if this is the Romana girl you want to be.

With every purchase of the 100ml bottle, you’ll receive a complimentary 5ml sample of the fragrance you’ve chosen. This allows you to test the scent before opening the full-sized bottle.

If you decide the fragrance isn’t for you, you can return the unopened, original product for a full refund (excluding delivery fees).

Return Conditions:

  • The main perfume bottle must be unopened, in its original packaging, and in a resalable condition.

  • The cost of the original and return delivery will not be refunded.

  • Returns must be initiated within [insert your preferred return period, e.g., 7 or 14 days] of receiving your order.

We want you to fall in love with your Romana fragrance — but only if it’s truly you.

Refund Process

Our refund process typically takes 5 to 7 days after we receive and inspect the returned perfume. Be aware that refunds cannot be issued if the package is not in a resalable condition. Thank you for your understanding.

To initiate the refund process please email : info@romanacosmetics.com

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