Terms of service

Terms of Service

Last Updated: July 28, 2026

Welcome to Romana Cosmetics

These Terms of Service ("Terms") govern your use of the Romana Cosmetics website and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use our website only for lawful purposes.

2. Products

Romana Cosmetics offers fragrances, body mists, beauty products, and related accessories.

While we strive to accurately display product images, descriptions, and colors, slight variations may occur due to screen settings, photography, or manufacturing updates.

Product availability is subject to stock levels.

We reserve the right to discontinue or modify products without prior notice.

3. Pricing

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

Although we strive for accuracy, pricing errors may occasionally occur. If a pricing error is discovered after your order has been placed, we reserve the right to cancel the order and issue a full refund.

4. Orders

Once an order is placed, you will receive an order confirmation email.

Acceptance of your order occurs only once payment has been successfully processed and your order has been dispatched.

We reserve the right to:

  • Decline any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

5. Payments

We accept the payment methods displayed during checkout.

Payments are processed securely through trusted third-party payment providers.

Romana Cosmetics does not store your complete payment card information.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on location, courier services, weather, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information.

Romana Cosmetics is not responsible for delays caused by incorrect addresses or circumstances beyond our control.

Risk of loss transfers to the customer upon delivery.

7. Returns & Refunds

Due to hygiene and safety reasons, cosmetic and fragrance products may only be returned if:

  • They are defective.

  • They arrive damaged.

  • An incorrect product was supplied.

Returned items must:

  • Be unused.

  • Be in their original packaging.

  • Be reported within the applicable return period.

Refunds will be processed after inspection and approval.

Shipping fees are generally non-refundable unless the return is due to our error.

8. Promotions & Discount Codes

Promotional offers:

  • Cannot be exchanged for cash.

  • May not be combined unless specifically stated.

  • May expire without notice.

  • May be withdrawn at our discretion.

Romana Cosmetics reserves the right to refuse promotional discounts that have been misused.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Product names

  • Images

  • Videos

  • Graphics

  • Website design

  • Text

  • Branding

is the property of Romana Cosmetics or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or modify any content without prior written permission.

10. User Conduct

You agree not to:

  • Use the website unlawfully.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software.

  • Interfere with website functionality.

  • Use automated tools to scrape or collect website data without permission.

Violation of these Terms may result in termination of access.

11. Limitation of Liability

To the maximum extent permitted by law, Romana Cosmetics shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

12. Product Information

Our fragrances and cosmetics are intended for external use only.

Customers should:

  • Read ingredient information before use.

  • Perform a patch test where appropriate.

  • Discontinue use if irritation occurs.

  • Keep products out of reach of children.

Romana Cosmetics is not responsible for allergic reactions where ingredient information has been provided.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Services

Our website may contain links to third-party websites or use third-party services for payment, shipping, analytics, or marketing.

Romana Cosmetics is not responsible for the content, privacy practices, or services of third parties.

15. Changes to These Terms

We may update these Terms from time to time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.